Terms and Conditions

In these Terms and Conditions, users of the Site and/or Services, whether they are subscribers, customers, or casual browsers of the Site, are called 'Users'. Please read these Terms and Conditions before using our website or services. By using or accessing our website and/or services, you agree to be legally bound by these Terms and Conditions and all guidelines and policies incorporated by reference in these Terms. Our website and services is not intended to be used by minors. You must be at least of the age of majority to use our website. We reserve the right to change or modify any of the terms and conditions contained in these Terms, at any time

1. User Data

When you provide us with user's (e.g., personal or billing) data, you must: (1) provide accurate, current and complete information; (2) keep your login information and password(s) secure; (3) maintain accuracy of your data; (4) accept all risks of unauthorized access to your data and any other information you provide to us.

2. Service Fees and Taxes

You are responsible (financially and otherwise) for all activity on your account, including all fees incurred by your activity. Charges and any other fees for the use of this website and/or our services are described on the website, service agreements or any combination thereof. They may change at any time. If you keep using the service after the change, you accept the new charges and fees. Any change to charges and other fees will be applicable to the next billing period in which the change occurs. Some independent carriers, mobile networks, and service areas may carry additional fees not explicitly stated, and will be the responsibility of the user. You are responsible for all taxes applicable to the fees (depending on your geographical location / residence).

3. Trademarks, Ownership, and Copyright

The content on the website (all kinds of files) is property of PrimeContact, and its affiliates. Content provided by the User, is property of the User. Any use of any portion of the Content without the prior written permission of its owner is strictly prohibited. All rights to the website and non-User content are expressly reserved. User Content is user's responsibility. We have no responsibility or liability for it, or for any loss or damage your User Content may cause. We have the absolute discretion, but no obligation, to remove, or edit any User Content, at any time and for any reason.

4. Limited License of the User Content to PrimeContact.

We need the right to use User Content to the extent necessary to operate the website and our services. By uploading/entering User Content to the website, user grants us and our affiliates and subsidiaries a non-exclusive, royalty-free, transferable right to use and modify works from such User Content on the website. We are not required to pay or compensate User for the use of it.

5. Privacy Policy



6. Warranty

The Site, the Content and the services are provided to you on an ďas isĒ basis without warranties from us of any kind, either express or implied. We expressly disclaim all other warranties, express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not represent or warrant that Content is complete, accurate, reliable, current or error-free, and expressly disclaims any warranty or representation as to the accuracy or proprietary character of the Site, Services, the Content or any portion thereof.

7. Limitation of Liability

Users waive and shall not assert any claims or allegations of any nature whatsoever against us, our affiliates or subsidiaries, their sponsors, contractors, advertisers, vendors or other partners, any of their successors or assigns, or any of their respective officers, directors, agents or employees, arising out of or in any way relating to your use of the website, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of Content. We shall not be liable for any damages, including but not limited to loss of use, loss of profits or loss of data, arising out of or in any way connected with the use of the website or services.

7.1 Message Privacy - The customer acknowledges that message content is transmitted unencrypted and that eavesdropping of phone communications by third parties is possible.

7.2 Delivery - The customer acknowledges that we deliver messages via major telecommunications companies and mobile network providers and can therefore only influence the delivery of the messages within the technical constraints imposed by the abovementioned providers. Messages submitted via our website will be transferred to the addressed recipients provided that the recipient's receiver is switched on and located in an area covered by their subscribed network provider. The customer acknowledges that, depending on the recipient's provider service, it may not be possible to transmit the message to the recipient successfully, particularly if the provider does not support chosen delivery method at all.

7.3 Large Volume Transmission - The customer acknowledges that transmission of large numbers of messages may be subject to restrictions and delays on the part of the network providers affected.

7.4 Disruptions and Damages - If the customer causes damages or disruptions of the website or our delivery system by bad intent, he/she becomes liable for all direct and indirect consequences and associated costs.

7.5 Message Content - The customer assumes full responsibility for the content of the messages transmitted by herself or by a third party on her request. The customer agrees to abide to all laws and regulations applicable to the content and intent of the messages transmitted by her. The customer assumes liability for all consequences and costs arising out of offenses against such regulations. The customer must ensure that her message delivery does not cause disturbance or harassment of a recipient or other third party. The customer agrees to refrain from sending messages containing offensive, violent, pornographic, or discriminatory, or otherwise illegal content. The customer is not permitted to send messages to recipients who have made clear that they do not wish to receive these messages or advertisements. The sender of such unsolicited messages (the Customer) bears full legal and financial responsibility for such actions. PrimeContact. shall not be liable for any damages arising out of or in any way connected with the use of the website by such Customers.

8. Applicable Law You agree that all disputes, claims or other matters arising from your use of the Site will be governed by the laws of Canada and the federal laws of US. You also agree that all Claims will be heard and resolved in a court located in the province of Ontario Canada.

9. Termination/Modification of License We reserve the right, without notice and in our discretion, without any liability to you, to terminate or limit your license and/or access to use the website, or any services provided by us.

10. Inactive Accounts; Termination of Agreement If your subscription payment has been canceled, rejected, not cleared or not received on time, we may deactivate and/or delete your account without any notice. All your data will be lost. You and PrimeContact. may terminate these Terms and your use of the Site and Services at any time. Purchased message credits and other fees are not refundable or transferable and do not bear interest. In case of account/program cancellation by the customer, unused credits will expire immediately.

11. Contact Information If you have any questions regarding these Terms or the website, please contact us:


PrimeContact.

info@primecontact.ca
www.primecontact.ca

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Please contact our billing department for technical assistance or any questions you may have.

Toll Free: 1.800.578.9590 or payments@primecontact.ca



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Virtual TownHall



  • Overview
  • Virtual TownHall
  • Live Polling Questions
  • Invite Guest Speakers
  • Transfer to a Live Operator
  • Live Audio Webcast
  • Live Video Webcast
  • Voicemail Transfer
  • Toll-Free Inbound Calling
  • Staff Chat
  • Digital Event Recording
  • Companion Line
  • Instant Reporting
  • Follow Up Mailing
  • Questions and Answers
  • Host
  • Screeners
  • Pre-Invite Voice Broadcast
  • Radio Quality Host/Moderator
  • Professional Question Screeners
  • Unlimited Polling Questions
  • Interactive Q & A
  • Detailed Call Reports
  • Overview


    PrimeContact is the leading provider of Virtual TownHalls in Canada. As the premier elections services company in Canada, we were proud to bring this new technology that has revolutionized the way campaigns interact with voters.

    Having worked on over 800 campaigns in the last four years alone, PrimeContact has transformed Canadian elections through combining decades of campaign management expertise and the latest technology to give our clients the edge over their competitors, all while reducing the costs campaigns pay.

    Virtual TownHalls have provided a new way for campaigns to engage thousands of their voters in a personalized forum. With a candidate hosting a live TownHall over the phone, campaigns can now communicate their message by inviting thousands of voters to participate. Campaigns can gather real-time information through inviting the audience to ask questions, respond to polls, make financial contributions, take signs, etc.

    This multi-faceted communications platform, allows campaigns to have a firsthand understanding of the issues that voters are concerned with and provide a personal response. No other communications product can offer this personal interactive environment where individual voters know that you are interested in their concerns and opinions.

    If you are looking at contacting new voters and getting an advantage on your next election campaign, PrimeContact's Virtual TownHalls will provide the edge you are seeking.

  • Virtual TownHall


    Virtual TownHalls are the most powerful communications tool for your office or government agency to connect with thousands of citizens at one time. It combines a large conference call with a private talk radio show all from the convenience of using a phone. Prime Contactís Virtual TownHall gives you the ability to communicate in a personalized, yet controlled forum with your group members, general population or targeted audience. As the leading provider of VTHís in North America, our team provides a professional Moderator, TownHall Manager, Professional Question Screeners and comprehensive support team that utilizes their expertise to make sure your event is flawless. All you need is access to the internet, a good landline and computer. We will do the rest.

    Virtual TownHalls are more than just a communications forum. They provide an interactive event which allows the participants to ask live questions, respond to polling questions by pressing a button on their keypad, leave voice mails, have screened questions that are sent to the client, and numerous other opportunities for providing their opinion and feedback. This real-time data is critical for organizations requiring direction and feedback from their members on critical issues. Prime Contact is recognized as the premiere leader in this field, having undertaken some of the most difficult and complex events in North America.

    The Power of Virtual TownHalls: The Numbers behind the Success
    The true success of Virtual TownHalls is in their ability to transcend traditional communication avenues in reaching an audience and capturing their attention. Virtual TownHalls are revolutionary because their interactive and multi-faceted platform enables you to gain and maintain the attention of voters.

    The numbers behind Virtual TownHalls illustrates how successful they are:
    - On an average basis, Virtual TownHall participants remain actively engaged for over 15 minutes.
    - Thatís an attention span 16 times greater than the web (57 seconds)
    - Thatís an attention span 30 times greater than a 30 second TV spot.

    Of those who answer a Virtual TownHall call, the average participation rate is 52% versus:
    - 3.4% direct mail response.
    - 6.6% online click-through rate.
    - 19.5% targeted email open rate.

    99% of Virtual TownHall participantsí voice messages are positive.
    - Many messages include requests for invitations to future events and follow up calls.
    - Capacity to dial lists of 3 million people.

    The most significant number that truly makes a Virtual TownHall powerful:
    - The price per call is far less than postage stamped literature which is less expensive than traditional marketing methods.

  • Live Polling Questions


    Add to your TownHall unlimited number of polling questions that can be submitted Live to your audience during your event. They can record their response by selecting the corresponding number to their answer on the keypad of their telephone. All responses are collected and displayed in real-time via your web interface as well as within your detailed statistics report available after the event

  • Invite Guest Speakers


    Enhance your meeting by introducing any number of guest speakers or personalities into your Virtual TownHall from virtually anywhere in the world.

  • Transfer to a Live Operator


    Participants may transfer to a live department or call centre to collect additional information or for fundraising and donations.

  • Live Audio Webcast


    Broadcast your event as a Live streaming audio webcast, allowing individuals at home to follow the event in real-time from their computer.

  • Live Video Webcast


    The ultimate personal outreach for your event allows you to broadcast a live video webcast of the speaker to those following online.

  • Voicemail Transfers


    After your event, you have the ability to send those that did not have the opportunity to ask their questions to the voicemail center where they can leave a personal message for you. Messages are recorded in mp3 format and e-mailed to you with the participant's contact information attached.

  • Toll-Free Inbound Calling


    In addition to the outbound calling invitations, PrimeContact Virtual TownHall has the ability to setup toll free inbound calling that allows those that have received the number to call in and join the event in progress..

  • Staff Chat


    Members of the speaker's staff can speak in real time through a built in chat feature in the computer interface during the event.

  • Digital Event Recording


    All events are digitally recorded for quality assurance and are available for download free of charge after every event. Use this file to review the event or make it available for download through your website. Some clients use the recording to release as a podcast, available for download by those interested.

  • Companion Line


    Every Virtual TownHall has an assigned phone number and extension to allow staff, press or other VIPs to listen in and monitor your event.

  • Instant Reporting


    After each event, you will receive a detailed report which will include individual statistics for every household dialled, as well as the aggregate statistics for the event.

  • Follow Up Mailing


    Send interested participants of your Virtual TownHall a personalized follow-up mailing the Next Day.

  • Question and Answers


    Excite your audience by inviting them to ask questions. You will be able to answer their inquiries personally.

  • Host


    This individual will moderate the Virtual TownHall from beginning to end, allowing you to have a seamless and smooth meeting. The Host will welcome people into the TownHall, invite them to ask questions, ask polling questions and other tasks, with the objective of having an exciting informative event.

  • Screeners


    Our highly trained professional screeners will record the questions participants would like to ask, while including notes that assist the team in having insight about the caller. The screeners play a key role in determining if callers are hostile, will take a long time asking the questions, etc.

  • Pre-Invite Voice Broadcast


    A couple of hours before the Virtual TownHall, a pre-invite Voice Broadcast is sent out to inform voters of the TownHall. This message helps to increase awareness and excitement amongst voters thereby making the TownHall more successful.

  • Radio Quality Host/Moderator


    With a team of experienced Hosts to moderate your Virtual TownHall Meeting, you can be guaranteed that your event will have the professional, radio quality experience that will keep the audience listening.

    Our Hosts have years of experience as voice professionals, speaking to audiences of differing sizes. This expertise is vital beyond the basic sound quality. Our Hosts will use their experience in navigating the questions from participants, conducting live polling questions and ensuring a dynamic, interactive event that maintains the message control our clients require and expect.

    Virtual TownHall provides a host to ensure that the TownHall achieves the quality and success that makes our company the leader in this industry which in turn provides extra comfort to our clients who can focus on their message and answers.

  • Professional Question Screeners


    The Virtual TownHall team includes our highly trained professional question screeners who play a critical role to achieve a successful Virtual TownHall Meeting. The Questions Screeners are the first people a participant speaks with if they would like to ask a question. The Question Screeners summarize the questions being asked and provide additional notes on the caller which assist in helping to prioritize their question. Notes can include details on whether a caller is hostile; will take a long time asking a question, etc.

    In addition, a Virtual TownHall's success involves the chance to ask as many questions as possible. The Question Screeners contribute by reminding callers to limit their questions to 30 seconds or less.

  • Unlimited Polling Questions


    During a Virtual TownHall, we encourage clients to prepare a number of polling questions. The questions provide the opportunity to collect critical real-time data on different issues from thousands of participants. As a large number of individuals partake in these polls, clients are able to gain valuable insight from their audience on issues that can assist in the decision making process or in helping to provide a better understanding of the public's views.

  • Interactive Q & A


    In its essence, a Virtual TownHall is a dialogue between a client and the audience. This communication platform allows this dialogue to be personalized though thousands are involved. With the forum to ask questions live to a guest, participants can actively engage in the discussion as the guest will also respond with a live answer. Thousands of individuals will stay in the Virtual TownHall because people are asking questions that they are interested in.

    The guest maintains control of the dialogue and its direction as they determine which questions are asked and which answers to provide.

  • Detailed Call Reports


    After each Virtual TownHall Meeting, a client receives a Call Report which details how the event went. The report provides individual household and accumulative information. The Call Report includes such vital information as how many invitations were delivered, how many joined the call and how many messages were left behind. In addition, the Call Report states the average listening time and the amount of voice messages left for the client.

    More importantly, the Virtual TownHall Meeting's Call Report provides detailed individual results for each number dialed and participating in the Virtual TownHall. For participants who responded to polling questions, a client receives data on who responded and what their response was.

    The Call Reports, produced within 48 hours of a Virtual TownHall, provide the real-time, tangible data that clients utilize for numerous purposes including assisting with decision making.