Terms and Conditions

In these Terms and Conditions, users of the Site and/or Services, whether they are subscribers, customers, or casual browsers of the Site, are called 'Users'. Please read these Terms and Conditions before using our website or services. By using or accessing our website and/or services, you agree to be legally bound by these Terms and Conditions and all guidelines and policies incorporated by reference in these Terms. Our website and services is not intended to be used by minors. You must be at least of the age of majority to use our website. We reserve the right to change or modify any of the terms and conditions contained in these Terms, at any time

1. User Data

When you provide us with user's (e.g., personal or billing) data, you must: (1) provide accurate, current and complete information; (2) keep your login information and password(s) secure; (3) maintain accuracy of your data; (4) accept all risks of unauthorized access to your data and any other information you provide to us.

2. Service Fees and Taxes

You are responsible (financially and otherwise) for all activity on your account, including all fees incurred by your activity. Charges and any other fees for the use of this website and/or our services are described on the website, service agreements or any combination thereof. They may change at any time. If you keep using the service after the change, you accept the new charges and fees. Any change to charges and other fees will be applicable to the next billing period in which the change occurs. Some independent carriers, mobile networks, and service areas may carry additional fees not explicitly stated, and will be the responsibility of the user. You are responsible for all taxes applicable to the fees (depending on your geographical location / residence).

3. Trademarks, Ownership, and Copyright

The content on the website (all kinds of files) is property of PrimeContact, and its affiliates. Content provided by the User, is property of the User. Any use of any portion of the Content without the prior written permission of its owner is strictly prohibited. All rights to the website and non-User content are expressly reserved. User Content is user's responsibility. We have no responsibility or liability for it, or for any loss or damage your User Content may cause. We have the absolute discretion, but no obligation, to remove, or edit any User Content, at any time and for any reason.

4. Limited License of the User Content to PrimeContact.

We need the right to use User Content to the extent necessary to operate the website and our services. By uploading/entering User Content to the website, user grants us and our affiliates and subsidiaries a non-exclusive, royalty-free, transferable right to use and modify works from such User Content on the website. We are not required to pay or compensate User for the use of it.

5. Privacy Policy

6. Warranty

The Site, the Content and the services are provided to you on an “as is” basis without warranties from us of any kind, either express or implied. We expressly disclaim all other warranties, express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not represent or warrant that Content is complete, accurate, reliable, current or error-free, and expressly disclaims any warranty or representation as to the accuracy or proprietary character of the Site, Services, the Content or any portion thereof.

7. Limitation of Liability

Users waive and shall not assert any claims or allegations of any nature whatsoever against us, our affiliates or subsidiaries, their sponsors, contractors, advertisers, vendors or other partners, any of their successors or assigns, or any of their respective officers, directors, agents or employees, arising out of or in any way relating to your use of the website, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of Content. We shall not be liable for any damages, including but not limited to loss of use, loss of profits or loss of data, arising out of or in any way connected with the use of the website or services.

7.1 Message Privacy - The customer acknowledges that message content is transmitted unencrypted and that eavesdropping of phone communications by third parties is possible.

7.2 Delivery - The customer acknowledges that we deliver messages via major telecommunications companies and mobile network providers and can therefore only influence the delivery of the messages within the technical constraints imposed by the abovementioned providers. Messages submitted via our website will be transferred to the addressed recipients provided that the recipient's receiver is switched on and located in an area covered by their subscribed network provider. The customer acknowledges that, depending on the recipient's provider service, it may not be possible to transmit the message to the recipient successfully, particularly if the provider does not support chosen delivery method at all.

7.3 Large Volume Transmission - The customer acknowledges that transmission of large numbers of messages may be subject to restrictions and delays on the part of the network providers affected.

7.4 Disruptions and Damages - If the customer causes damages or disruptions of the website or our delivery system by bad intent, he/she becomes liable for all direct and indirect consequences and associated costs.

7.5 Message Content - The customer assumes full responsibility for the content of the messages transmitted by herself or by a third party on her request. The customer agrees to abide to all laws and regulations applicable to the content and intent of the messages transmitted by her. The customer assumes liability for all consequences and costs arising out of offenses against such regulations. The customer must ensure that her message delivery does not cause disturbance or harassment of a recipient or other third party. The customer agrees to refrain from sending messages containing offensive, violent, pornographic, or discriminatory, or otherwise illegal content. The customer is not permitted to send messages to recipients who have made clear that they do not wish to receive these messages or advertisements. The sender of such unsolicited messages (the Customer) bears full legal and financial responsibility for such actions. PrimeContact. shall not be liable for any damages arising out of or in any way connected with the use of the website by such Customers.

8. Applicable Law You agree that all disputes, claims or other matters arising from your use of the Site will be governed by the laws of Canada and the federal laws of US. You also agree that all Claims will be heard and resolved in a court located in the province of Ontario Canada.

9. Termination/Modification of License We reserve the right, without notice and in our discretion, without any liability to you, to terminate or limit your license and/or access to use the website, or any services provided by us.

10. Inactive Accounts; Termination of Agreement If your subscription payment has been canceled, rejected, not cleared or not received on time, we may deactivate and/or delete your account without any notice. All your data will be lost. You and PrimeContact. may terminate these Terms and your use of the Site and Services at any time. Purchased message credits and other fees are not refundable or transferable and do not bear interest. In case of account/program cancellation by the customer, unused credits will expire immediately.

11. Contact Information If you have any questions regarding these Terms or the website, please contact us:



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Toll Free: 1.800.578.9590 or payments@primecontact.ca

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  • Government Live Agent Calling
  • Government Data
  • Government Automated Surveys
  • Government Voice Broadcasting
  • Government Research & Polling
  • Government Virtual TownHall
  • Government Baseline
  • Government Issue Resonance
  • Government Live Agent Calling

    When you are faced with contacting tens of thousands of constituents with limited resources, allow us to assist you with these calls and it will prove to be essential in ensuring you get your message out and collect data the right way.

    All calling, training and management is housed under one roof and we never outsource your calls. This allows much higher quality and attention to detail. Phone bank results are just numbers on a page unless you know how to use them. Unlike other phone bank operations, we provide services that augment your phone plan - services that can take your phone results to the next level!

  • Government Data

    PrimeContact understands that successful political campaigns depend on accurate and up to date data. When the difference between winning and losing an election is a quality voter file versus a bad voter file, don’t trust the success of your campaign to just anyone. Prime Contact is committed to providing you the highest quality data available to ensure that all of your hard work pays off.

    Why Use Prime Contact for Your Voter File Needs?

    National Change of Address (NCOA): Prime Contact runs voter files through the National-Change-Of-Address system every 90 days, removing voters who have moved.

    Vote History: Prime Contact updates voter files from recent county and state files at a minimum of twice a year. This ensures that we have an extensive and accurate voting history based upon years of in-house retention of data.

    Phone Numbers: We match our voter files to independent outside sources of phone numbers every 90 days. These processes further enhance the accuracy of our records.

    Ethnic Match: Prime Contact can match over 70 ethnic types to records assuring accurate assignments to over 85% of voters.

    Supplemented Apartment Numbers: We match our files to commercial data and append apartment numbers where they are missing in the voter file.

    Householding: Using our sophisticated programs, we distinguish between single family residences, non-traditional families and apartment complexes to assure maximum voter penetration.

  • Government Automated Surveys

    If you are interested in gathering critical information in a matter of days from your audience, PrimeContact's Automated Surveys enables you to do so in a short period of time.

    Automated surveys can be as simple as one or two questions or multiple questions. They are an inexpensive, yet effective means of measuring your audience opinions or gathering real-time information.

    PrimeContact's Automated Surveys are cost effective and can provide you with time sensitive data in a short period of time.

    Automated Surveys have numerous applications in the government sector.

    - Gauge public opinion on a government policy.
    - Poll your constituents on an important issue affecting them.
    - Determine individuals requiring specific government of constituency services.
    - Develop contact lists for constituents interested in more communication.

    Through the use of Automated Surveys, in addition to increasing public awareness about an initiative, clients will be able to conduct further follow up or outreach to individuals who respond to the surveys thus establishing a stronger relationship to stakeholders.

  • Government Voice Broadcasting

    For years, clients from elected officials to government departments have always sought quick, reliable and affordable ways to get their message out to their audience.

    With Voice Broadcasting, PrimeContact has provided this solution to countless clients who have come to rely on it. At literally pennies per contact, a client can have a personalized recorded message sent to thousands of individuals. With Voice Broadcasting, a company can now get their message out to thousands effectively and affordably. This means is more affordable than traditional marketing means such as direct mail or newspaper advertisements.

    Voice Broadcasting can be used for numerous purposes.

    - Public Service Announcements about issues in the community.
    - Sending a community notice for a town hall.
    - A personalized message to the constituency from an elected official.

    If you are seeking for an alternative way of getting your message out to the voters, Voice Broadcasting is the option you are looking for.

  • Government Polling & Research

    Our Research Division specializes in two distinct types of polling and research services on behalf of government: Public Opinion Telephone Surveys using Live Agents and Public Opinion Telephone Surveys using our Automated IVR platform.

    Using Live Callers - These calls are made by our professional team of survey takers, expertly trained in conducting all types of survey research polls.

    Automated IVR Polling - These polls use Automated IVR Surveys to allow respondents to respond to a pre-recorded series of questions by touching their telephone key pads to register their answers. This form of surveying can be extremely cost effective and quick to deploy.

    Advantages of Automated Surveys:
    - Inexpensive compared to Live Agent Telephone Surveys.
    - Able to obtain very large sample sizes (larger sample sizes decrease margin of error and increase confidence in statistical results)
    - Rapidly deployable.
    - Respondents hear the exact same pre-recorded questions which reduces the potential for bias arising from human agents.
    - Respondents may be more “honest” when dealing with a machine versus Live Agent.

    Advantages of Live Agent Telephone Surveys:
    - Know exactly who is answering the survey.
    - Trained agents can more effectively interpret and solicit responses.

  • Government Virtual TownHall

    Virtual TownHalls are the most powerful communications tool for your office or government agency to connect with thousands of citizens at one time. It combines a large conference call with a private talk radio show all from the convenience of using a phone. Prime Contact’s Virtual TownHall gives you the ability to communicate in a personalized, yet controlled forum with your group members, general population or targeted audience. As the leading provider of VTH’s in North America, our team provides a professional Moderator, TownHall Manager, Professional Question Screeners and comprehensive support team that utilizes their expertise to make sure your event is flawless. All you need is access to the internet, a good landline and computer. We will do the rest.

    Virtual TownHalls are more than just a communications forum. They provide an interactive event which allows the participants to ask live questions, respond to polling questions by pressing a button on their keypad, leave voice mails, have screened questions that are sent to the client, and numerous other opportunities for providing their opinion and feedback. This real-time data is critical for organizations requiring direction and feedback from their members on critical issues. Prime Contact is recognized as the premiere leader in this field, having undertaken some of the most difficult and complex events in North America.

    The Power of Virtual TownHalls: The Numbers behind the Success
    The true success of Virtual TownHalls is in their ability to transcend traditional communication avenues in reaching an audience and capturing their attention. Virtual TownHalls are revolutionary because their interactive and multi-faceted platform enables you to gain and maintain the attention of voters.

    The numbers behind Virtual TownHalls illustrates how successful they are:
    - On an average basis, Virtual TownHall participants remain actively engaged for over 15 minutes.
    - That’s an attention span 16 times greater than the web (57 seconds)
    - That’s an attention span 30 times greater than a 30 second TV spot.

    Of those who answer a Virtual TownHall call, the average participation rate is 52% versus:
    - 3.4% direct mail response.
    - 6.6% online click-through rate.
    - 19.5% targeted email open rate.

    99% of Virtual TownHall participants’ voice messages are positive.
    - Many messages include requests for invitations to future events and follow up calls.
    - Capacity to dial lists of 3 million people.

    The most significant number that truly makes a Virtual TownHall powerful:
    - The price per call is far less than postage stamped literature which is less expensive than traditional marketing methods.

  • Government Baseline

    A baseline poll is a detailed survey of potential voters to gauge the feeling, sentiments and major issues that matter to them. It develops a detailed breakdown of your strengths, weaknesses, issues, messages and opponent(s). From this information a campaign road map can be developed to plan every step and target your messaging. A baseline poll should be as possible to ensure you are armed with the details you need to win a campaign.

    Overview and Process

    This poll would be conducted by phone from our Research Call Centre. It would be made up of many closed-ended questions and a few open-ended issue based questions. These questions would be tailored to your campaign's needs. The Research Division would develop a scientifically accurate random sample of voters from your area.

  • Government Issue Resonance

    Trend polls are conducted within the context of your active campaign. This will help determine that your messaging is being absorbed by the electorate and it serves as a progress chart of your campaign.

    Often a trend poll will discover holes in your messaging and can determine whether strategic or tactical changes are needed. It may also serve as an indicator of changing dynamics in your campaign. This form of polling is recommended after your campaign communicates by mail, debates, media, or mass canvass. Campaigns that are the first to notice the changes and possible issues with their internal messaging will have a strategic advantage.

    Trend-based polling is also the ideal platform to incorporate issues that may be gaining momentum on the campaign trail. Often voting issues change as the campaign enters the writ period; what may have ranked as a mid-level issue can quickly climb to the top. This is often caused by increased discussion and policy that may be disseminated by other candidates or from your own platform. History reveals many examples of campaigns that championed the wrong issues without properly polling the electorate. More often than not, this will result in a slide in popularity and ultimately a loss. Campaigns that monitor issues throughout an election are able to spot these trends early and alter their messaging appropriately.