Terms and Conditions

In these Terms and Conditions, users of the Site and/or Services, whether they are subscribers, customers, or casual browsers of the Site, are called 'Users'. Please read these Terms and Conditions before using our website or services. By using or accessing our website and/or services, you agree to be legally bound by these Terms and Conditions and all guidelines and policies incorporated by reference in these Terms. Our website and services is not intended to be used by minors. You must be at least of the age of majority to use our website. We reserve the right to change or modify any of the terms and conditions contained in these Terms, at any time

1. User Data

When you provide us with user's (e.g., personal or billing) data, you must: (1) provide accurate, current and complete information; (2) keep your login information and password(s) secure; (3) maintain accuracy of your data; (4) accept all risks of unauthorized access to your data and any other information you provide to us.

2. Service Fees and Taxes

You are responsible (financially and otherwise) for all activity on your account, including all fees incurred by your activity. Charges and any other fees for the use of this website and/or our services are described on the website, service agreements or any combination thereof. They may change at any time. If you keep using the service after the change, you accept the new charges and fees. Any change to charges and other fees will be applicable to the next billing period in which the change occurs. Some independent carriers, mobile networks, and service areas may carry additional fees not explicitly stated, and will be the responsibility of the user. You are responsible for all taxes applicable to the fees (depending on your geographical location / residence).

3. Trademarks, Ownership, and Copyright

The content on the website (all kinds of files) is property of PrimeContact, and its affiliates. Content provided by the User, is property of the User. Any use of any portion of the Content without the prior written permission of its owner is strictly prohibited. All rights to the website and non-User content are expressly reserved. User Content is user's responsibility. We have no responsibility or liability for it, or for any loss or damage your User Content may cause. We have the absolute discretion, but no obligation, to remove, or edit any User Content, at any time and for any reason.

4. Limited License of the User Content to PrimeContact.

We need the right to use User Content to the extent necessary to operate the website and our services. By uploading/entering User Content to the website, user grants us and our affiliates and subsidiaries a non-exclusive, royalty-free, transferable right to use and modify works from such User Content on the website. We are not required to pay or compensate User for the use of it.

5. Privacy Policy



6. Warranty

The Site, the Content and the services are provided to you on an “as is” basis without warranties from us of any kind, either express or implied. We expressly disclaim all other warranties, express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not represent or warrant that Content is complete, accurate, reliable, current or error-free, and expressly disclaims any warranty or representation as to the accuracy or proprietary character of the Site, Services, the Content or any portion thereof.

7. Limitation of Liability

Users waive and shall not assert any claims or allegations of any nature whatsoever against us, our affiliates or subsidiaries, their sponsors, contractors, advertisers, vendors or other partners, any of their successors or assigns, or any of their respective officers, directors, agents or employees, arising out of or in any way relating to your use of the website, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of Content. We shall not be liable for any damages, including but not limited to loss of use, loss of profits or loss of data, arising out of or in any way connected with the use of the website or services.

7.1 Message Privacy - The customer acknowledges that message content is transmitted unencrypted and that eavesdropping of phone communications by third parties is possible.

7.2 Delivery - The customer acknowledges that we deliver messages via major telecommunications companies and mobile network providers and can therefore only influence the delivery of the messages within the technical constraints imposed by the abovementioned providers. Messages submitted via our website will be transferred to the addressed recipients provided that the recipient's receiver is switched on and located in an area covered by their subscribed network provider. The customer acknowledges that, depending on the recipient's provider service, it may not be possible to transmit the message to the recipient successfully, particularly if the provider does not support chosen delivery method at all.

7.3 Large Volume Transmission - The customer acknowledges that transmission of large numbers of messages may be subject to restrictions and delays on the part of the network providers affected.

7.4 Disruptions and Damages - If the customer causes damages or disruptions of the website or our delivery system by bad intent, he/she becomes liable for all direct and indirect consequences and associated costs.

7.5 Message Content - The customer assumes full responsibility for the content of the messages transmitted by herself or by a third party on her request. The customer agrees to abide to all laws and regulations applicable to the content and intent of the messages transmitted by her. The customer assumes liability for all consequences and costs arising out of offenses against such regulations. The customer must ensure that her message delivery does not cause disturbance or harassment of a recipient or other third party. The customer agrees to refrain from sending messages containing offensive, violent, pornographic, or discriminatory, or otherwise illegal content. The customer is not permitted to send messages to recipients who have made clear that they do not wish to receive these messages or advertisements. The sender of such unsolicited messages (the Customer) bears full legal and financial responsibility for such actions. PrimeContact. shall not be liable for any damages arising out of or in any way connected with the use of the website by such Customers.

8. Applicable Law You agree that all disputes, claims or other matters arising from your use of the Site will be governed by the laws of Canada and the federal laws of US. You also agree that all Claims will be heard and resolved in a court located in the province of Ontario Canada.

9. Termination/Modification of License We reserve the right, without notice and in our discretion, without any liability to you, to terminate or limit your license and/or access to use the website, or any services provided by us.

10. Inactive Accounts; Termination of Agreement If your subscription payment has been canceled, rejected, not cleared or not received on time, we may deactivate and/or delete your account without any notice. All your data will be lost. You and PrimeContact. may terminate these Terms and your use of the Site and Services at any time. Purchased message credits and other fees are not refundable or transferable and do not bear interest. In case of account/program cancellation by the customer, unused credits will expire immediately.

11. Contact Information If you have any questions regarding these Terms or the website, please contact us:


PrimeContact.

info@primecontact.ca
www.primecontact.ca

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Please contact our billing department for technical assistance or any questions you may have.

Toll Free: 1.800.578.9590 or payments@primecontact.ca



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FAQ

How Big Is PrimeContact?
Primecontact is the largest election service and voter mobilization firm in Canada. We have a polling and research department comprised of research professionals in Canada and abroad. We focus on personal customer service with have a hands on approach when it comes to servicing our diverse array of business and political clients.


What Are Your Office Hours?
Our hours are Monday to Friday, 10 a.m. - 6 p.m.


Where Are Your Offices Located?
We are headquartered in Burlington, Ontario, with a 200 seat research call centre in downtown Hamilton. PrimeContact's sister company is located in Tampa, Fl with offices in Huntsville, AL, where our engineering department is located, not far from NASA's Marshall Space Flight Centre.


What Is Your Mailing Address?
We prefer all packages and mail be sent to our UPS mailbox service on please call our reception for this address.


Who Are Your Principals?
Led by political strategist and pollster, Josh Justice, PrimeContact has 5 principals who manage 29 support staff and up to 500 in-house polling agents depending on the time of the year in Canada alone. PrimeContact has employed thousands of Canadians and is viewed as one of the top employers in the 905.


Why Don't We See Many Of Your Polls In The Media?
We rarely release polls publicly. Our company is modeled after American boutique polling firms that discretely assist thousands of clients navigate through issues behind the scenes. Instead of being a big corporate polling firm, we are a proud grassroots extension of your team with an emphasis on quality and confidentiality.


How Long Have You Been Around?
PrimeContact was founded 9 years ago, we are not new to political polling or political campaigns. We have conducted research and provided voter identification services for approximately 3000 candidates since opening our doors 9 years ago.


Do You Own Any Other Divisions?
Yes, The PrimeContact Group Inc owns other polling divions that are vibrant parts of our organization. These branches set us apart from many single tier firms. We can assist our clients from A-Z with our comprehensive polling and voter mobilization services.


How Do You Determine Your Methodology?
Our data and statistical operations team are guided by our principal that accuracy is everything. We have gone to great lengths to refine our systems, software, and formulas to ensure that our product meets the most rigorous industry standards. A firm like ours relies on our repeat clientele and client word of mouth. Our company has grown by over 400% in the past 4 years. This is a clear result of our customer satisfaction, project clarity and desire for perfection.


How Do You Protect Your Clients Privacy?
PrimeContact understands the need for total client confidentiality. Our organization has adopted the strictest privacy policies and protocol in the research and public opinion realm. All staff and strategists are required to pass the equivalent security clearance as top government staff. In addition, all staff must sign confidentiality and nondisclosure agreements at the start of every new contract and prior to any relevant client briefings.


What Is Your Policy On Releasing Polling Information?
Although we consider ourselves to be a behind the scenes polling firm, if a client wishes us to release a poll, we are happy to facilitate this. We do, however, set out strict guidelines before we are willing put our name on a poll being released to the media. PrimeContact must control the poll's design, sampling and execution. This ensures the poll remains non-bias, non-leading and without any outside influences. PrimeContact will also release the name of the sponsor and release raw data to any accredited media or national research department upon request.


Who Are Your Clients?
Our clients consist mainly of public officials, private firms and other research firms whom we poll on behalf of.


Can We Visit Your Offices?
Absolutely. We welcome clients to come to our facilities. We would love to show you around. We prefer to meet new clients in person as this allows us to introduce you to our staff and polling agents. We are happy to guide you through the process of conducting a poll or focus group from start to finish. We know you will enjoy yourself at PrimeContact's National HQ. We are about developing long standing relationships with our clients.