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Terms and Conditions

In these Terms and Conditions, users of the Site and/or Services, whether they are subscribers, customers, or casual browsers of the Site, are called 'Users'. Please read these Terms and Conditions before using our website or services. By using or accessing our website and/or services, you agree to be legally bound by these Terms and Conditions and all guidelines and policies incorporated by reference in these Terms. Our website and services is not intended to be used by minors. You must be at least of the age of majority to use our website. We reserve the right to change or modify any of the terms and conditions contained in these Terms, at any time

1. User Data

When you provide us with user's (e.g., personal or billing) data, you must: (1) provide accurate, current and complete information; (2) keep your login information and password(s) secure; (3) maintain accuracy of your data; (4) accept all risks of unauthorized access to your data and any other information you provide to us.

2. Service Fees and Taxes

You are responsible (financially and otherwise) for all activity on your account, including all fees incurred by your activity. Charges and any other fees for the use of this website and/or our services are described on the website, service agreements or any combination thereof. They may change at any time. If you keep using the service after the change, you accept the new charges and fees. Any change to charges and other fees will be applicable to the next billing period in which the change occurs. Some independent carriers, mobile networks, and service areas may carry additional fees not explicitly stated, and will be the responsibility of the user. You are responsible for all taxes applicable to the fees (depending on your geographical location / residence).

3. Trademarks, Ownership, and Copyright

The content on the website (all kinds of files) is property of PrimeContact, and its affiliates. Content provided by the User, is property of the User. Any use of any portion of the Content without the prior written permission of its owner is strictly prohibited. All rights to the website and non-User content are expressly reserved. User Content is user's responsibility. We have no responsibility or liability for it, or for any loss or damage your User Content may cause. We have the absolute discretion, but no obligation, to remove, or edit any User Content, at any time and for any reason.

4. Limited License of the User Content to PrimeContact.

We need the right to use User Content to the extent necessary to operate the website and our services. By uploading/entering User Content to the website, user grants us and our affiliates and subsidiaries a non-exclusive, royalty-free, transferable right to use and modify works from such User Content on the website. We are not required to pay or compensate User for the use of it.

5. Privacy Policy



6. Warranty

The Site, the Content and the services are provided to you on an “as is” basis without warranties from us of any kind, either express or implied. We expressly disclaim all other warranties, express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not represent or warrant that Content is complete, accurate, reliable, current or error-free, and expressly disclaims any warranty or representation as to the accuracy or proprietary character of the Site, Services, the Content or any portion thereof.

7. Limitation of Liability

Users waive and shall not assert any claims or allegations of any nature whatsoever against us, our affiliates or subsidiaries, their sponsors, contractors, advertisers, vendors or other partners, any of their successors or assigns, or any of their respective officers, directors, agents or employees, arising out of or in any way relating to your use of the website, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of Content. We shall not be liable for any damages, including but not limited to loss of use, loss of profits or loss of data, arising out of or in any way connected with the use of the website or services.

7.1 Message Privacy - The customer acknowledges that message content is transmitted unencrypted and that eavesdropping of phone communications by third parties is possible.

7.2 Delivery - The customer acknowledges that we deliver messages via major telecommunications companies and mobile network providers and can therefore only influence the delivery of the messages within the technical constraints imposed by the abovementioned providers. Messages submitted via our website will be transferred to the addressed recipients provided that the recipient's receiver is switched on and located in an area covered by their subscribed network provider. The customer acknowledges that, depending on the recipient's provider service, it may not be possible to transmit the message to the recipient successfully, particularly if the provider does not support chosen delivery method at all.

7.3 Large Volume Transmission - The customer acknowledges that transmission of large numbers of messages may be subject to restrictions and delays on the part of the network providers affected.

7.4 Disruptions and Damages - If the customer causes damages or disruptions of the website or our delivery system by bad intent, he/she becomes liable for all direct and indirect consequences and associated costs.

7.5 Message Content - The customer assumes full responsibility for the content of the messages transmitted by herself or by a third party on her request. The customer agrees to abide to all laws and regulations applicable to the content and intent of the messages transmitted by her. The customer assumes liability for all consequences and costs arising out of offenses against such regulations. The customer must ensure that her message delivery does not cause disturbance or harassment of a recipient or other third party. The customer agrees to refrain from sending messages containing offensive, violent, pornographic, or discriminatory, or otherwise illegal content. The customer is not permitted to send messages to recipients who have made clear that they do not wish to receive these messages or advertisements. The sender of such unsolicited messages (the Customer) bears full legal and financial responsibility for such actions. PrimeContact. shall not be liable for any damages arising out of or in any way connected with the use of the website by such Customers.

8. Applicable Law You agree that all disputes, claims or other matters arising from your use of the Site will be governed by the laws of Canada and the federal laws of US. You also agree that all Claims will be heard and resolved in a court located in the province of Ontario Canada.

9. Termination/Modification of License We reserve the right, without notice and in our discretion, without any liability to you, to terminate or limit your license and/or access to use the website, or any services provided by us.

10. Inactive Accounts; Termination of Agreement If your subscription payment has been canceled, rejected, not cleared or not received on time, we may deactivate and/or delete your account without any notice. All your data will be lost. You and PrimeContact. may terminate these Terms and your use of the Site and Services at any time. Purchased message credits and other fees are not refundable or transferable and do not bear interest. In case of account/program cancellation by the customer, unused credits will expire immediately.

11. Contact Information If you have any questions regarding these Terms or the website, please contact us:


PrimeContact.

info@primecontact.ca
www.primecontact.ca

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Advocacy



  • Live Agent Transfer Campaigns
  • Automated Transfer Campaigns
  • Virtual TownHalls
  • Automated Surveys
  • Scientific Polling
  • Political Data
  • Secure Conferencing
  • Virtual Volunteer Cloud Calling
  • Live Agent Transfer Campaigns


    Get law makers attention with Live Agent Transfer Calls. Our Live Telephone Agents will communicate the urgency of the situation and ask the prospect to take action right away by speaking to their elected official. When the prospect is transferred their phone will appear as the caller ID. For those who are reluctant to be transferred we can pass along the contact information for the elected officials office so that they can follow up at a later time. With a steady and consistent stream of concerned residents speaking out on an issue, an elected official quickly realizes the importance the issue has with the public.

  • Automated Transfer Campaigns


    Our Automated Transfer Campaign is a powerful means to help impact and influence legislation and legislators on crucial issues. Activism has never been more simple and convenient. When elected officials receive several calls per day on a specific issue, they take notice. A continual advocacy campaign over a week or longer, provides the pressure and awareness that helps to change votes and opinions. Having worked with Fire Fighters, Convenience Store associations, the Tobacco Industry and numerous other groups, Prime Contact has the expertise and track record to ensure your Automated Transfer Campaign is successful.

    How Automated Transfer Campaigns Work:

    A personalized recorded message will be sent out to a targeted phone list. The message can inform your audience of the importance of the issue at hand and provide them with the means of speaking to their elected official by simply pressing a button on their phone’s keypad. Once they press the keypad they will be transferred to the elected official of your choosing so they can voice their concerns.

  • Virtual TownHalls 


    Virtual TownHalls are the most powerful communications tool for your PAC or interest group to connect with thousands of citizens at one time. It combines a large conference call with a private talk radio show all from the convenience of using a phone. Prime Contact’s Virtual TownHall gives you with the ability to communicate in a personalized, yet controlled forum with your group members, general population or targeted audience. As the leading provider of VTH’s in North America, our team provides a professional Moderator, TownHall Manager, Professional Question Screeners and comprehensive support team that utilizes their expertise to make sure your event is flawless. All you need is access to the internet, a good landline and computer. We will do the rest.

    Virtual TownHalls are more than just a communications forum. They provide an interactive event which allows the participants to ask live questions, respond to polling questions by pressing a button on their keypad, leave voice mails, have screened questions that are sent to the client, and numerous other opportunities for providing their opinion and feedback. This real-time data is critical for organizations requiring direction and feedback from their members on critical issues. Prime Contact is recognized as the premiere leader in this field having undertaken some of the most difficult and complex events in North America.

  • Automated Surveys


    Using our custom designed IVR Platform, organizations can now undertake Automated Surveys with the general public, a targeted phone list, or their membership, on the important issues that the organization is facing. Automated Surveys are effective because of the sheer volume of responses that they receive. Whether from a simple one question poll to a complex multi question survey, you can gain critical feedback on the issues that are of importance to the decision making process. A key element in the popularity of Automated Surveys are their inexpensive cost in comparison to live agent surveys. Having conducted thousands of surveys over the last 10 years, Prime Contact will utilize its expertise to ensure that your survey is successful.

  • Scientific Polling 


    Polling and Research

    Our Research Division specializes in two distinct types of polling and research services for political campaigns and organizations: Public Opinion Telephone Surveys using Live Agents and Public Opinion Telephone Surveys using our Automated IVR platform.

    - Using Live Callers - Surveys conducted for political campaigns and organizations. These calls are made by our professional team of survey takers expertly trained in conducting all types of survey research polls.
    - Automated IVR Polling - These polls use Automated IVR Polling to allow survey respondents to respond to a pre-recorded series of questions by touching their telephone key pads to register their answers. This form of surveying can be extremely cost effective and quick to deploy.

    Advantages of Automated Polls:

    - Inexpensive compared to Live Telephone.
    - Able to obtain very large sample sizes (larger sample sizes decrease margin of error and increase confidence levels in statistical results)
    - Rapidly deployable.
    - Respondents hear exact same pre-recorded questions reducing the potential for bias arising from human agents.
    - Respondents may be more "honest" when dealing with a machine versus Live Agent.

    Advantages of Live Telephone Agent Polling:

    - Know exactly who is answering the survey.
    - Trained agents can more effectively interpret and solicit responses.

    Methodology

    Our Research Firm collects data for its polling and research using both Automated IVR Polling and Live Telephone Agents.

    Automated Polling questions are digitally recorded and question order, branching options, and other factors are designed to achieve maximum results. Calls are placed to randomly-selected phone numbers through a process that insures appropriate geographic representation.

  • Political Data


    Whether you are performing a Live Agent or Automated Advocacy Campaign, a Voice Broadcast, or Virtual Town Hall the key element is an accurate and up-to-date database. Prime Contact can provide your organization with the most accurate, up-to-date phone numbers available. We can take a membership list and update the phone numbers to the names and address provided. Or we can provide the public numbers for county or state.

    Why Use Prime Contact for Your Data and Voter File Needs?

    National Change of Address (NCOA): Prime Contact runs it's files through the National Change-Of-Address system every 90 days, removing voters who have moved.
    Vote History: Prime Contact updates its voter files from its county and state records at a least twice a year. This ensures that we have extensive, accurate vote history based upon years of in-house retention of county data.
    Phone Numbers: We match our voter files to independent outside sources of phone numbers every 90 days. This process ensures the accuracy of our records.
    Ethnic Match: Prime Contact can match over 70 ethnic types to our records assuring accurate assignments to over 85% of voters.
    Supplemented Apartment Numbers: We match our files to commercial data and append apartment numbers where they are missing in the voter file.
    Householding: Using our sophisticated programs we distinguish between single family residences, non-traditional families and apartment complexes to assure maximum voter penetration.

  • Secure Conferencing


    Our Secure Conference Call platform is a completely on-demand conference call service that allows you to conduct conference calls 24/7 using any type of phone. Set up a conference call anytime, anywhere, without any reservations.

    Web-based Conference Management

    Prime Contact Secure Telephone Conferencing service has a web-based conference call management application that is provided free of charge and allows you to allows you to control all the necessary tasks required for a complete and orderly conference call.

    Easy to Use Features

    Prime Contact Secure Telephone Conferencing Service provides an easy to use, feature-rich platform for efficient conferencing. There are no steep learning curves to conquer and you can start conferencing almost as soon as you sign-up

    - Simple Keypad Commands - A simple set of keypad functions to perform your most frequently used call functions.

    - Detailed Usage Reporting - After each call you will receive detailed usage reporting: time and date of the call, participant caller IDs, number of lines used, polling results, a transcript of the questions asked, number of participants on the call, total call minutes and the total cost of the conference.

    - Polling: Ask participants questions and take an instant opinion poll on the issue.
    - Secure Voting: Participants can anonymously, securely vote on a motion and you can receive instant results.
    - Call Recording - You can record your conference calls whenever you like.
    - Secure PIN Access - Your phone conference room is secured with a PIN.
    - Mute Mode - A mute mode is provided so that one or more speakers can speak without interruption by muting all other participants.
    - Private Greetings - Private greeting available.
    - Dial-Out Features - Dial out of your call to another phone number (US or international) to talk to or bring a person back into your conference call.

  • Virtual Volunteer Cloud Calling


    Increase the effectiveness of your volunteer phone bank by over 30% with Prime Contact’s Virtual Volunteer Cloud Calling Software. All you need is an internet connection or a phone. Our online software (SaaS) is designed specifically with volunteers in mind. Our cloud based Virtual Volunteer Software allows your volunteers to call from the comfort of their own home, office or anywhere. With Virtual Volunteer Cloud Calling you can simply upload your contacts and our Power Dialer will connect your volunteers within minutes to your target group: busy signals, bad phone numbers and answering machines can be excluded to save time. When used with a computer by your volunteers Virtual Volunteer enables you to upload your own custom script for them to read from to ensure quality and continuity of experience. Virtual Volunteer will keep it simple for your volunteers and increase your campaigns effectiveness.

    Benefits

    - Increase your efficiency by over 30%.
    - Enables volunteers to call from anywhere.
    - Quick to set up and deploy.
    - Improves quality and continuity to experience for callers and target audience.

    Features

    - Works as a standalone Power Dialer - all you need is a phone.
    - Custom scripting.
    - Cloud based SaaS enables volunteers to call from anywhere with an internet connection or a phone.
    - Call recording to ensure the highest levels of quality.
    - Third party “hot” transfers for advocacy.
    - Real time remote monitoring of calls from anywhere with only a computer and an internet connection.