Terms and Conditions

In these Terms and Conditions, users of the Site and/or Services, whether they are subscribers, customers, or casual browsers of the Site, are called 'Users'. Please read these Terms and Conditions before using our website or services. By using or accessing our website and/or services, you agree to be legally bound by these Terms and Conditions and all guidelines and policies incorporated by reference in these Terms. Our website and services is not intended to be used by minors. You must be at least of the age of majority to use our website. We reserve the right to change or modify any of the terms and conditions contained in these Terms, at any time

1. User Data

When you provide us with user's (e.g., personal or billing) data, you must: (1) provide accurate, current and complete information; (2) keep your login information and password(s) secure; (3) maintain accuracy of your data; (4) accept all risks of unauthorized access to your data and any other information you provide to us.

2. Service Fees and Taxes

You are responsible (financially and otherwise) for all activity on your account, including all fees incurred by your activity. Charges and any other fees for the use of this website and/or our services are described on the website, service agreements or any combination thereof. They may change at any time. If you keep using the service after the change, you accept the new charges and fees. Any change to charges and other fees will be applicable to the next billing period in which the change occurs. Some independent carriers, mobile networks, and service areas may carry additional fees not explicitly stated, and will be the responsibility of the user. You are responsible for all taxes applicable to the fees (depending on your geographical location / residence).

3. Trademarks, Ownership, and Copyright

The content on the website (all kinds of files) is property of PrimeContact, and its affiliates. Content provided by the User, is property of the User. Any use of any portion of the Content without the prior written permission of its owner is strictly prohibited. All rights to the website and non-User content are expressly reserved. User Content is user's responsibility. We have no responsibility or liability for it, or for any loss or damage your User Content may cause. We have the absolute discretion, but no obligation, to remove, or edit any User Content, at any time and for any reason.

4. Limited License of the User Content to PrimeContact.

We need the right to use User Content to the extent necessary to operate the website and our services. By uploading/entering User Content to the website, user grants us and our affiliates and subsidiaries a non-exclusive, royalty-free, transferable right to use and modify works from such User Content on the website. We are not required to pay or compensate User for the use of it.

5. Privacy Policy

6. Warranty

The Site, the Content and the services are provided to you on an “as is” basis without warranties from us of any kind, either express or implied. We expressly disclaim all other warranties, express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not represent or warrant that Content is complete, accurate, reliable, current or error-free, and expressly disclaims any warranty or representation as to the accuracy or proprietary character of the Site, Services, the Content or any portion thereof.

7. Limitation of Liability

Users waive and shall not assert any claims or allegations of any nature whatsoever against us, our affiliates or subsidiaries, their sponsors, contractors, advertisers, vendors or other partners, any of their successors or assigns, or any of their respective officers, directors, agents or employees, arising out of or in any way relating to your use of the website, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of Content. We shall not be liable for any damages, including but not limited to loss of use, loss of profits or loss of data, arising out of or in any way connected with the use of the website or services.

7.1 Message Privacy - The customer acknowledges that message content is transmitted unencrypted and that eavesdropping of phone communications by third parties is possible.

7.2 Delivery - The customer acknowledges that we deliver messages via major telecommunications companies and mobile network providers and can therefore only influence the delivery of the messages within the technical constraints imposed by the abovementioned providers. Messages submitted via our website will be transferred to the addressed recipients provided that the recipient's receiver is switched on and located in an area covered by their subscribed network provider. The customer acknowledges that, depending on the recipient's provider service, it may not be possible to transmit the message to the recipient successfully, particularly if the provider does not support chosen delivery method at all.

7.3 Large Volume Transmission - The customer acknowledges that transmission of large numbers of messages may be subject to restrictions and delays on the part of the network providers affected.

7.4 Disruptions and Damages - If the customer causes damages or disruptions of the website or our delivery system by bad intent, he/she becomes liable for all direct and indirect consequences and associated costs.

7.5 Message Content - The customer assumes full responsibility for the content of the messages transmitted by herself or by a third party on her request. The customer agrees to abide to all laws and regulations applicable to the content and intent of the messages transmitted by her. The customer assumes liability for all consequences and costs arising out of offenses against such regulations. The customer must ensure that her message delivery does not cause disturbance or harassment of a recipient or other third party. The customer agrees to refrain from sending messages containing offensive, violent, pornographic, or discriminatory, or otherwise illegal content. The customer is not permitted to send messages to recipients who have made clear that they do not wish to receive these messages or advertisements. The sender of such unsolicited messages (the Customer) bears full legal and financial responsibility for such actions. PrimeContact. shall not be liable for any damages arising out of or in any way connected with the use of the website by such Customers.

8. Applicable Law You agree that all disputes, claims or other matters arising from your use of the Site will be governed by the laws of Canada and the federal laws of US. You also agree that all Claims will be heard and resolved in a court located in the province of Ontario Canada.

9. Termination/Modification of License We reserve the right, without notice and in our discretion, without any liability to you, to terminate or limit your license and/or access to use the website, or any services provided by us.

10. Inactive Accounts; Termination of Agreement If your subscription payment has been canceled, rejected, not cleared or not received on time, we may deactivate and/or delete your account without any notice. All your data will be lost. You and PrimeContact. may terminate these Terms and your use of the Site and Services at any time. Purchased message credits and other fees are not refundable or transferable and do not bear interest. In case of account/program cancellation by the customer, unused credits will expire immediately.

11. Contact Information If you have any questions regarding these Terms or the website, please contact us:



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Toll Free: 1.800.578.9590 or payments@primecontact.ca

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About Us

  • We will NEVER work with your                competition

    Once you have decided to work with us throughout your campaign, we are part of your team! We want you to win and we want your opposition to lose. For that reason we will NEVER work for the other guys.

  • Decline in Volunteers

    With volunteers becoming harder to come by during elections, many campaigns use PrimeContact to perform the difficult, yet crucial task of calling thousands of voters to identify campaign support. This allows campaigns to utilize their volunteer resources more effectively in other capacities. A study by Statistics Canada showed a severe decline in volunteers since 1997 likely due to a rapidly aging population. "The overall result appears to indicate a continuing decline in election volunteer participation (as measured by various rates and hours contributed)" - Statistics Canada.

  • Clients and Campaigns

    PrimeContact has assisted in electing MPs, MPPs, MLAs, Councillors and Mayors across Canada. We have played crucial roles in the 2000, 2003 and 2006 Ontario Municipal Elections, 2007 Ontario By-Elections, 2007 Ontario Provincial Election, 2007 Alberta Municipal Election, 2008 Federal By-Elections, 2008 British Columbia Municipal Election, 2008, Alberta Provincial Election, 2008 Federal Election, 2009 British Columbia General Election, 2009 Northwest Territories Municipal Election, 2009 Nova Scotia Provincial Election, 2010 Alberta Municipal Election, 2010 Manitoba Municipal Election and 2010 Ontario Municipal Election.

    Our goal has always been the same - get your candidate elected and save you money. We define ourselves by winning elections, especially the close ones and those that people say are impossible to win! We are passionate when it comes to grassroots campaigning and we want to help you win.

  • Our In-House Election Facility

    All calling, training and management are completed in-house. We do not outsource calls. This ensures top quality and extra attention to detail. We take your campaign seriously and closely monitor all calls. We understand that quality is imperative to our clients, so the PrimeContact Calling Team is trained and closely supervised by experienced campaign managers and campaign staff. Our Live Agent Callers are trained to speak clearly, fluently and are trained on name pronunciation. Your voter will not be able to tell the difference between our callers and your own dedicated volunteers.

  • Voter ID Contacts

    Our highly trained Live Agent campaign callers will call through your lists and identify supporters, sign locations and over twenty other useful responses while implementing proven persuasion methods to increase your candidate's profile in your riding. Because PrimeContact operates its own in-house call centre, we are able to provide campaigns with the best prices available in the country. You will NEVER be charged for not in services, wrong numbers, hostiles, busy or line errors. All data will be transferred directly into your central database or to your in-house database nightly after the calls are completed.

  • Use us to close the gap

    They said these ridings were too close to call - a single mistake could have cost them the election. That's why they hired PrimeContact. We pride ourselves in winning campaigns that seemed unwinnable. Using leading edge technology, targeted voter identification techniques, and aggressive GOTV strategies, PrimeContact changes the results on Election Day.

  • We Win the Impossible!!!

    PrimeContact has a 98.6% incumbency win rate for all incumbents we have ever served!

PrimeContact has become the premier election services firm in Canada with a reputation as the go-to-firm for individuals and campaigns serious about winning. This reputation was built on a foundation of professional, battle-tested campaign professionals, leading edge technology, comprehensive services and most importantly - our winning track record.

PrimeContact's management team has decades of on-the-ground, frontline campaign experience. We have fought and won some of the closest and the toughest campaigns. Our grassroots philosophy of providing practical, successful services and strategies arises from these experiences.

PrimeContact started out as a company that helped to elect Mayors, City Councillors and Municipal candidates in Ontario. PrimeContact has grown to be the largest campaign services firm in Canada. Our staff has managed and won campaigns at all levels of government across Canada. We have used these experiences to build PrimeContact, a company that serves the interests and needs of campaigns and candidates on a grassroots level.

With volunteers becoming harder to get out during elections, many campaigns use PrimeContact to perform the difficult, yet crucial task of calling the thousands of voters to identify campaign support. Voter ID calling is the only expense that provides you with tangible results in your hands daily. Our clients would gladly recommend us and speak to the quality of our service. We are the only National Call Centre that does not outsource calls, as all of our calls are handled in-house and our prices are far competitive than others.

Not only are our prices among the most competitive in the industry, we offer unbeatable customer service and many value-added extras. PrimeContact wants our clients to experience a more personalized and grassroots approach when it comes to election services. When you hire us, we join your team and we go above and beyond to ensure you are fully satisfied with our service. PrimeContact is proud to present impeccable references from government members and their campaign managers from across Canada.